Shipping Policy – Peno Brand: Gormati Embroidery Trail

At Peno Brand, we strive to provide you with a seamless shopping experience and ensure your products reach you promptly and safely. Below is our comprehensive shipping policy:

1. Shipping Locations

We currently offer shipping to:

Domestic: All cities and regions within our home country.

International: We ship to select international locations. If you’re unsure whether we deliver to your country, please contact us for more information.

2. Processing Time

Order Processing: Once you place an order, our team will process it within 1-3 business days. This includes preparing and packaging your items for shipment.

Customized Orders: If you’ve requested custom embroidery or personalized items, please allow an additional 5-7 business days for processing.

Business Days: Our business hours are Monday through Friday, excluding weekends and public holidays.

3. Shipping Methods

We offer multiple shipping options to cater to your preferences:

Standard Shipping: This is our most economical option and typically takes 5-7 business days for delivery (domestic). International shipping times vary by location.

Expedited Shipping: For faster delivery, choose expedited shipping, which typically arrives within 2-3 business days (domestic).

International Shipping: Delivery times for international orders depend on the destination but usually range from 7-14 business days. International shipping fees may vary based on the destination and order size.

4. Shipping Fees

Domestic Shipping: We offer free standard shipping on all orders over a certain amount (e.g., $100) within the domestic region. For orders under the threshold, a flat rate shipping fee will be applied.

International Shipping: Shipping costs for international orders are calculated based on the destination, package weight, and shipping method. The cost will be displayed at checkout.

Additional Fees: Please note that any customs duties, taxes, or import fees that may apply to international shipments are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment and get updates on its status. Please allow 24-48 hours for tracking information to update in the carrier’s system.

6. Shipping Delays

While we strive to ensure your order arrives on time, certain factors such as weather, public holidays, or customs delays may cause shipping to take longer than expected. Please be patient, and feel free to reach out to us if you have any concerns.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer support team immediately. We will investigate the issue with the carrier and work with you to find a resolution. If the package was damaged during transit, we may require photographic evidence of the damage.

8. Address Accuracy

To ensure timely delivery, please provide accurate and complete shipping information when placing your order. Peno Brand is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you notice any mistakes in your order details, please contact us immediately.

9. Shipping to P.O. Boxes

We do offer shipping to P.O. Boxes, but please be aware that certain carriers may have limitations when delivering to these addresses. If there are any issues with shipping to a P.O. Box, our customer support team will reach out to you.

10. Returns and Exchanges

Please refer to our Return and Exchange Policy for information about returning or exchanging items. If you receive a damaged or incorrect item, we will cover the cost of return shipping.

11. Customer Support

If you have any questions or need further assistance regarding your shipping, please don’t hesitate to contact our customer service team at support@penobrand.com. We’re here to help and ensure that your Peno Brand experience is as smooth as possible.

Thank you for choosing Peno Brand! We’re excited for you to experience the artistry of our Gormati embroidery collection and look forward to delivering your order with care and precision.