Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or purchasing from our website, you:

• Confirm that you are at least 18 years old or using under supervision
• Agree to follow all policies including Privacy Policy, Shipping Policy, and Return Policy
• Accept that these terms may be updated at any time without prior notice

Continued use of the website means acceptance of updated terms.

2. User Eligibility

• You must be legally capable of entering into a contract under Indian law
• If under 18, usage must be under a parent/guardian
• You agree that all information provided is accurate and complete

We reserve the right to suspend accounts with false or misleading details.

3. Products & Information

• We strive to display product details, colors, and images accurately
• However, slight variations may occur due to lighting or screen differences
• Product descriptions may contain minor errors, which we reserve the right to correct

We may cancel orders if:

• A product is incorrectly priced
• The product is unavailable
• There is an error in product information

4. Pricing & Payments

• All prices are listed in INR (₹) and include applicable taxes
• Prices may change without prior notice
• We do not offer Cash on Delivery (COD)
• Orders are confirmed only after successful payment

We reserve the right to cancel orders due to pricing or technical errors.

5. Shipping & Delivery

• Orders are processed and delivered within 10 business days
• Delivery timelines may vary depending on location and courier services
• We are not responsible for delays caused by external logistics partners

6. Return, Refund & Exchange

• We do not accept returns or provide refunds
• Exchange is only applicable for damaged or defective items
• Customers must report damage within 3 days of delivery
• Proof (photos/videos) is mandatory

Items must be unused and in original packaging to qualify.

7. User Conduct

You agree not to:

• Use the website for illegal or fraudulent purposes
• Upload harmful, abusive, or misleading content
• Attempt to hack, disrupt, or misuse the website

Violation may result in account suspension or legal action.

8. Account & Security

• You are responsible for maintaining your account confidentiality
• Any activity under your account is your responsibility
• We are not liable for unauthorized access due to your negligence

9. Intellectual Property

• All website content (logos, images, designs, text) belongs to Peno India
• You may not copy, reproduce, or use content without permission

10. Limitation of Liability

• We are not responsible for indirect or consequential damages
• Use of the website is at your own risk
• Our liability is limited to the amount paid for the product